Terms & Conditions

1. About these terms

These terms govern your use of the YeboVerify identity-verification API, hosted verification flow at verify.yeboverify.com, SDKs, and any related services (together, the "Service"). The Service is operated by Omevision in Manzini, Eswatini ("we", "us", "YeboVerify"). By creating a YeboVerify account, integrating our API, or otherwise using the Service, you ("Customer", "you") agree to these terms.

2. Eligibility

The Service is for businesses, banks, fintechs, and other organisations that have a lawful basis to verify the identity of their users — typically KYC/AML obligations, fraud prevention, or age verification. You confirm you are authorised to bind the entity using the Service and that your use of the Service is lawful in your jurisdiction.

3. The Service

YeboVerify provides identity verification by combining face matching, document OCR, and liveness checks. We return a decision (approved, rejected, or needs review) and structured data extracted from the document. The Service is provided "as is" — we don't guarantee that every decision will be correct, and a YeboVerify approval is not, by itself, conclusive proof of identity. You remain responsible for the final decision to onboard, transact with, or refuse a user.

4. Your obligations

You agree that:

• You will collect explicit consent from each user before submitting their data to YeboVerify, and tell them how their data will be used (our Privacy Policy is a starting point — you may need to add your own disclosures).
• You will keep your API key secret. Anyone with your key can submit verifications billed to your account. Treat it like a password — rotate it if exposed and notify us at [email protected].
• You will verify the HMAC signature on every webhook before trusting the payload. Don't write to your KYC state on unsigned or badly-signed events.
• You will not use the Service to target individuals based on race, religion, political belief, sexuality, or any protected characteristic, or for any unlawful purpose.
• You will respect the rate limits and acceptable-use guidance we publish. Sustained abuse may result in throttling or suspension.

5. Fees and billing

Pricing is agreed per-customer based on volume, support level, and custom integrations. Invoices are issued monthly in arrears unless your contract says otherwise, payable within 30 days. We may suspend the Service for invoices more than 30 days overdue, after written notice.

6. Data processing

In submitting end-user data through YeboVerify, you act as the data controller and YeboVerify acts as the data processor. We process the data only to deliver the Service, retain it only as long as your regulatory obligations require (typically 5–7 years for KYC), and delete it on your written instruction. Our handling is described in the Privacy Policy. An enterprise data-processing agreement is available on request.

7. Confidentiality

Each side will protect the other's non-public information with the same care it uses for its own (and never less than reasonable care) and use it only to perform under these terms. This applies during and for two years after the Service ends. Aggregated, anonymised statistics — for example, "X% of submissions are approved at first try" — are not confidential.

8. Service availability

We aim for high availability but don't guarantee a specific uptime unless your contract includes an SLA. Planned maintenance is announced at least 48 hours in advance via the status email on file. We are not liable for downtime caused by sub-processors (Cloudflare, AWS, Google) or by your network.

9. Intellectual property

YeboVerify, our SDKs, our APIs, and our documentation are our intellectual property. We grant you a non-exclusive, non-transferable right to use them while these terms are in force. You keep all rights in the data you submit. We may use feedback you give us to improve the Service without owing you anything.

10. Warranties and disclaimers

The Service is provided "as is" and "as available". We don't warrant that it will be uninterrupted, error-free, or that every verification decision will be accurate. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability under these terms in any 12-month period is limited to the fees you paid YeboVerify in the previous 12 months (or, if you haven't paid yet, USD 1,000). This cap doesn't apply to your payment obligations, infringement of our intellectual property, or liabilities that cannot be limited by law.

12. Indemnity

You will defend us against any third-party claim that your use of the Service breaches these terms, infringes someone's rights, or results from data you submitted that you didn't have the right to submit. We'll cover claims that the Service itself, used as documented, infringes a valid third-party intellectual property right. Each side notifies the other promptly of any claim.

13. Termination

Either side may terminate for material breach not cured within 30 days of written notice, or immediately if the other becomes insolvent. On termination, your access stops, you owe any unpaid fees, and we'll delete or return your data within 60 days unless retention is required by law (e.g., your KYC records). Sections that should survive — fees owed, confidentiality, IP, liability, indemnity — survive termination.

14. Changes

We may update these terms. Material changes will be notified to the billing email on file at least 30 days before they take effect. If you don't agree, you may stop using the Service before the change applies. Continued use after that date counts as acceptance.

15. Governing law

These terms are governed by the laws of the Kingdom of Eswatini. Disputes will be resolved by the courts of Mbabane, except that either party may seek urgent injunctive relief in any court with jurisdiction.

16. Contact

YeboVerify by Omevision
Manzini, Eswatini
General: [email protected]
Legal: [email protected]
Security: [email protected]